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What services does TLC Clean Team provide?
TLC Clean Team provides a wide range of professional cleaning services including regular home cleaning, deep cleaning, spring cleaning, and end of lease cleaning. Whether you need a one-off clean or scheduled weekly, fortnightly, or monthly services, our reliable team ensures spotless results. We service homes and offices with tailored packages to suit every need and budget.
Do I need to provide cleaning supplies or equipment?
No, you don’t need to provide any cleaning supplies or equipment. TLC Clean Team brings all the necessary professional-grade products and tools to every job. This ensures consistent quality, saves you time, and allows us to deliver a thorough, hassle-free cleaning service.
Have your cleaners undergone background checks?
Yes, all our cleaners have undergone thorough background checks and are fully insured. This ensures you can trust our team to work in your home or office with complete confidence, knowing your safety and peace of mind are our top priorities.
How can I book a cleaning service?
You can easily book a cleaning service by calling us directly, sending an email to our team, or submitting an enquiry through our website. We’ll respond promptly to confirm your booking and discuss your cleaning needs to provide a tailored service.
Do you provide quotes before starting?
Yes, we provide a detailed quote before starting any cleaning service. We can arrange a walkthrough to assess your needs and give an accurate price, ensuring transparency and helping you choose the service that best suits your home or office.
What if I need to reschedule or cancel my booking?
If you need to reschedule or cancel your booking, simply contact us as soon as possible. Our team will assist you in adjusting your appointment to a convenient time or canceling it without hassle, ensuring flexibility and a stress-free experience for our clients.
How long does a typical cleaning session take?
The duration of a typical cleaning session depends on the size of your property and the type of service requested. Regular cleans usually take a few hours, while deep or end of lease cleans may require more time. Before starting, we provide an estimated timeframe so you know what to expect, ensuring your cleaning is thorough, efficient, and tailored to your specific needs.
Do you clean outdoor areas like patios or garages?
Our main focus is on indoor cleaning, but we can discuss cleaning outdoor areas like patios or garages upon request. We aim to accommodate your specific needs and can tailor our services to include these spaces for a complete, thorough clean.
Can I customise the cleaning checklist?
Yes, you can customise the cleaning checklist to suit your specific needs. TLC Clean Team works with you to prioritise areas and tasks, ensuring the cleaning service focuses on what matters most to you, whether it’s certain rooms, surfaces, or special requirements.
Do you require a deposit?
For some services, especially end of lease cleans, a deposit may be required to secure your booking. This helps confirm your appointment and ensures our team can reserve the time needed to provide a thorough, high-quality cleaning service tailored to your needs.
What happens if I’m not satisfied with the cleaning?
If you’re not satisfied with our cleaning, simply let us know within 24 hours. TLC Clean Team will promptly address any issues and re-clean the areas if needed, ensuring you receive the high-quality service and spotless results you expect, with your satisfaction always our top priority.
If you have any other questions, please contact us directly at: 0452 452 752
Call Support
0452 452 752
Office Address
Sunbury Victoria 3429, Australia
Email Support
enquiries@tlccleanteam.com.au